SHIPPING UPDATE – August 24, 2016:
IMPORTANT SHIPPING PROCEDURE CHANGES:
(I know this is long winded, but it is all information that I think you need to know, please read to the end!)
Dear valued customer,
Unfortunately with the unstable state of Canada Post we are no longer shipping with them until they have resolved their disputes. So until that happens we have the following procedure in place:
Place your order as normal through the website and select expresspost shipping as your method.
Your order will be pulled, packaged and then weighed and measured to calculate shipping cost
You will then receive an email with your shipping options and prices (I will deduct what you already paid on your original order from the shipping quote total). Please watch for this email as I cannot proceed with your shipping label until I have your confirmation!
Once you have advised me of your shipping option I will then invoice you for the extra required and prepare your label for shipping and place it with the outgoing packages. Orders will not ship until this invoice is paid. I will do my best to get you the best possible shipping rate to get your package out to you!
Along with this procedure here are some other important details you will need to be aware of:
Please plan ahead!! Our couriers have advised that due to the overwhelming increase in their volumes that they will not be guaranteeing delivery times. My deepest apologies for this, especially for those who are in need of rush orders, but it is beyond our control at this point.
All couriers require full physical addresses as well as a phone number, so please ensure your account information is correct and up to date. If I need to contact you to clarify it may delay your order until I have confirmation.
If you are having your package delivered to a business (i.e. your place of work) please let me know. Residential deliveries have a bit of a higher rate and I need to indicate it on the shipping form so that it gives us the correct quote.
If you live in an apartment complex or have a “unit” number I will need to “request signature” upon delivery. This also has an extra charge, but if we don’t do this the courier can just leave it at your door and is not responsible if someone else in your building picks it up.
Please keep in mind that there is A LOT of extra work on our end to get your packages out the door with all of this. I can’t tell you how sorry I am for the inconvenience, but we will do our very best to get your order out the door as quickly as possible! I will answer all emails and messages as quickly as possible, but again, with the extra workload I may run a bit behind!
I can’t apologize enough for this situation, all I can do is hope and pray that Canada Post can come to a labor agreement quickly but until then we will just have to persevere.
THANK YOU for bearing with me during all of this and do not hesitate to contact me with questions or concerns, and I will get back to you as soon as I can.
Yours in crafting,
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