FAQ

IMPORTANT FAQ NOTE:

We are still working on our shipping calculator which seems to be getting a bit better but is still not working to our satisfaction. We will continue to refund any shipping overtures until we are satisfied with the results. Do not hesitate to contact us at info@craftshack.ca or via Facebook https://www.facebook.com/ShopCraftShack if you have any questions or concerns with the quoted shipping amount in your cart.

When placing an order, please keep in mind that computer monitors can display colours differently depending on your settings. The colour on your screen may vary slightly from the colour you receive.

Ordinarily, our online inventory is very accurate, however, there may be times where we may not have enough stock available to fulfill your order, especially in our clearance, scratch and dent, and any special and/or limited items. If this were to happen, we will contact you if we have a similar colour and/or size available for your substitution (with your approval). If we do not have a suitable similar item available or are unable to contact you within a reasonable timeframe, all of the unavailable items will be removed from your order and a refund will be issued via the payment method used in your original order.

Orders that are paid in full will normally ship out within 3 business days. However, during busier times of the year, shipping may range from 5 to 7 business days. We will make every effort to ship within the 3 day period.

If you have not received a shipping confirmation and/or tracking number via email within 5 business days of placing your order, please contact us immediately.

We apologize in advance if an item is missing from your order. Please contact our customer service (click here to access our contact form) within 72 hours of receiving your order to initiate a claim.

Because you are a valued customer, all personal information is kept confidential and will not be shared with any third parties unless forced to do so by law.

You may shop with us online 24 hours a day, 7 days a week. For those customers who are located locally, we do not have a “brick and mortar” store, however, we can make arrangements for product viewing and/or order pick-up at a time that is mutually convenient for all.

We accept payment via PayPal or credit card when you pay as a PayPal Guest. Please be sure to provide your correct address and telephone number when you submit your order. Incorrect information could cause a delay in processing your order. Your credit card will be billed upon submission of your payment. We also accept EMT (email money transfer) if you do not wish to use PayPal.