Return Policy

Because we are wholesaler supply company our return policy is limited. You may return any unused, unopened items in their original packaging within 5 days of receiving the merchandise. If there are any exceptions to this policy, it will be noted in the product description.

Customers with returns will be responsible for all shipping charges and a 10% restocking fee may apply.

Your return must include: your order number, your name, your phone number, your email address and the reason for the return.

Ship returns to:

Craft Shack (RETURNS)
123 McBride St.
Timmins, ON
P4R 1N1

*If items are sent back to us outside the five (5) day timeline you will not be refunded and you will be responsible for the shipping cost to return the items to you.

Damaged Items – Wholesale items made in China will have a small percentage of defects or “less than perfect” items. We at Craft Shack do screen our items however not every little fault can be detected. Our product prices are set based on this small percentage of defects and cannot be refunded. However, if you have an extensive issue with a product you are more than welcome to contact us to discuss a full refund. Refunds will only be given with prior approval after an investigation of the problem is completed.